organisational culture development

Just as it defines communities, culture defines the workplace. “The way it is around here” colours how your people respond to customers, clients, suppliers, and each other. It can be difficult to define an organisation’s culture as it can be intangible and elusive. At Sheffield, we have the tools and the experience to articulate the unique features of an organisation’s culture. We can help you define and create the culture that delivers the results you need to achieve based on your values and strategic priorities.

Our tools include:

E3® -Engagement Survey

We help you find out “how it is” in your organisation, sometimes surprising you with the results, sometimes confirming what you thought you knew. We believe measurement is key to performance and our online tool, E3®, allows you to do just that in the area of employee satisfaction.

Vision & Values

We help align your people with the organisation’s strategic focus and commitment, to work out and plan how to go about reaching it.
All organisations have values, written and unwritten, that drive behaviour and culture. We work with you to ensure the values are really the things that matter to you, your people and your results.

Coaching Culture

First a buzzword, then an aspiration and now the day-to-day reality of managing. We can create a space for focused thinking with your CEO and executives. We can develop a culture of coaching with a sharp and impactful skill building programme, leaving a legacy of empowering managers and empowered staff.
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Customer Service Culture... More >

• The customer is king?
• The customer is always right?
• The customer always has a choice?

Well, the customer is always the customer, the one who ultimately pays the bill. From the executive team to frontline, we can help you build a customer-focused business, with strong customer values and culture.